Cancellation & Refund

Effective 1 September 2026 — Lispa Group Ltd

We protect every appointment so the treatment can remain unhurried and properly prepared. This policy explains what happens if plans change.

Cancelling an appointment

• More than 24 hours before: full cancellation, no charge. We will confirm by email or WhatsApp.
• Less than 24 hours before: a cancellation charge may apply. We will communicate the amount before applying it.
• No-show: the full appointment price may be charged. Repeat no-shows affect future booking priority.

To cancel or reschedule, contact us as early as possible: [email protected] or WhatsApp +356 77192359.

Rescheduling

We will always try to find an alternative time. Rescheduling with more than 24 hours’ notice is always free. Where a rescheduled appointment is booked and then cancelled again with less than 24 hours’ notice, the standard short-notice policy applies.

Refunds for treatment bookings

• Cancellations made with more than 24 hours’ notice: full refund to the original payment method within 5–10 business days.
• Cancellations made with less than 24 hours’ notice: refund at Lispa’s discretion, taking into account the circumstances.
• If Lispa cancels an appointment for any reason, a full refund is issued and an alternative time is offered.

Gift purchases

Gift purchases may be refunded where the gift has not yet been delivered to the recipient and the request is made within 14 days of purchase. Once a gift has been delivered, refunds are considered case by case. See the Gift Terms for full details.

Statutory rights

Nothing in this policy limits your rights under applicable Maltese and European consumer law, including the right to a cooling-off period for distance contracts where applicable.

Questions

Email [email protected] and include your booking reference or voucher code where relevant.